Incidents reported on status page for Aimdoc https://status.aimdoc.ai/ en https://status.aimdoc.ai/incident/713720 Wed, 27 Aug 2025 20:07:00 -0000 https://status.aimdoc.ai/incident/713720#882fa4c0c7bd4819a8632914976a0160c63573d2381474a154357e418dea468d Summary: Between 15:27–16:07 ET, parts of Aimdoc were intermittently unavailable. Some visitors could not connect to chat or see presence updates. Impact: A subset of sites experienced failed chat connections and delayed updates. No data loss occurred. Timeline: Service degradation began at 15:27 ET, with full recovery by 16:07 ET. What happened: An internal configuration issue caused a temporary shortage of available database connections, leading to errors with chat connections. Resolution: We adjusted our system settings and released a fix. Service was fully restored by 16:07 ET. Prevention: We have removed the source of the issue, tuned our connection settings, and added safeguards to prevent similar problems. Status: Monitoring confirms systems are operating normally. We’re sorry: We know reliability matters. Permanent fixes are in place to prevent a repeat. https://status.aimdoc.ai/incident/713720 Wed, 27 Aug 2025 19:37:00 -0000 https://status.aimdoc.ai/incident/713720#7e946e3d25d0ec4c1ac0e2aee22e7c2d06507211cba9a720effa377883a4dae7 We are experiencing issues with our API and are currently working on a fix.