Incidents reported on status page for Aimdoc https://status.aimdoc.ai/ en https://status.aimdoc.ai/incident/906008 Tue, 26 May 2026 22:30:00 -0000 https://status.aimdoc.ai/incident/906008#2602411fad7795a0c988479f6788429f1c538532b087fbd79f9be3782a97a6a7 Widget Availability And Usage Limits (RESOLVED) https://status.aimdoc.ai/incident/906008 Tue, 26 May 2026 21:30:00 -0000 https://status.aimdoc.ai/incident/906008#83bfffcce3382394a29f5bbb533aa67f175ba93f17e3d7d78d58b65496453ea4 Summary On May 26 starting at 5:30pm EST, Aimdoc experienced degraded widget behavior for some customers due to provider usage limits being reached earlier than expected. Two systems were affected: location enrichment and AI response generation. Both issues have been mitigated, and service has been restored. Impact Some visitors may have experienced delayed, incomplete, or failed AI responses in the widget. Location-based visitor enrichment was also temporarily degraded. Core application data remained safe. No customer data was lost. What Happened We observed an abnormal pattern of high-volume datacenter based widget traffic that caused our location enrichment provider quota to be consumed faster than expected. Separately, our upstream model provider usage limit was reached unexpectedly, causing some AI generation requests to fail. We are continuing to review why provider-side quota behavior differed from our expectations. Resolution Our usage limits were increased by 6:30pm EST. We deployed additional safeguards to limit high-velocity datacenter traffic from consuming enrichment resources while preserving normal behavior for real visitor engagement. We also restored AI generation availability and added monitoring around model provider usage limits. Current Status The incident has been mitigated. Widget functionality and AI responses are operating normally. https://status.aimdoc.ai/incident/713720 Wed, 27 Aug 2025 20:07:00 -0000 https://status.aimdoc.ai/incident/713720#882fa4c0c7bd4819a8632914976a0160c63573d2381474a154357e418dea468d Summary: Between 15:27–16:07 ET, parts of Aimdoc were intermittently unavailable. Some visitors could not connect to chat or see presence updates. Impact: A subset of sites experienced failed chat connections and delayed updates. No data loss occurred. Timeline: Service degradation began at 15:27 ET, with full recovery by 16:07 ET. What happened: An internal configuration issue caused a temporary shortage of available database connections, leading to errors with chat connections. Resolution: We adjusted our system settings and released a fix. Service was fully restored by 16:07 ET. Prevention: We have removed the source of the issue, tuned our connection settings, and added safeguards to prevent similar problems. Status: Monitoring confirms systems are operating normally. We’re sorry: We know reliability matters. Permanent fixes are in place to prevent a repeat. https://status.aimdoc.ai/incident/713720 Wed, 27 Aug 2025 19:37:00 -0000 https://status.aimdoc.ai/incident/713720#7e946e3d25d0ec4c1ac0e2aee22e7c2d06507211cba9a720effa377883a4dae7 We are experiencing issues with our API and are currently working on a fix.